Refunds & Returns Policy

Effective Date: May 20, 2025
Last Updated: May 20, 2025

At Patsteve Nigeria, we take pride in delivering high-quality food products to our customers across Nigeria. Your satisfaction is our priority. This Refunds & Returns Policy explains your rights regarding returns, refunds, and exchanges in line with fair consumer practices and our commitment to excellent service.

1. General Policy

Due to the perishable nature of many food items, we maintain a strict but fair refund and return policy. Refunds and exchanges are granted only in specific and justified circumstances, as detailed below.

2. Eligibility for Refunds or Replacements

You may request a refund, return, or replacement if any of the following apply:

  • The product was damaged, expired, or contaminated at the time of delivery.

  • You received the wrong item(s) or an incomplete order.

  • The product was spoiled or unfit for consumption due to handling or packaging errors on our part.

You must notify us within 24 hours of receiving the product by contacting our customer service team via:

📞 Phone: +2348064205024
📧 Email: support@patstevenigeria.com
📦 Attach photos of the affected product(s) for verification.

3. Conditions for Returns

To be eligible for a return:

  • The product must be unused and in its original packaging (if applicable).

  • The item must be returned with a valid receipt or proof of purchase.

  • You must notify us and obtain authorization before sending back any item. Unauthorized returns may not be accepted.

4. Non-Refundable Items

The following items cannot be refunded, returned, or exchanged:

  • Perishable goods such as fresh fruits, vegetables, grains, and opened food items.

  • Items returned after the 24-hour notification period.

  • Products damaged due to improper storage or handling after delivery.

5. Refund Method and Processing Time

If your claim is approved:

  • Refunds will be issued via your original payment method or provided as store credit, based on your preference.

  • Refunds are processed within 5–7 business days after approval and may vary depending on your bank or payment provider.

  • In case of cash-on-delivery transactions, refunds will be made via direct bank transfer.

6. Delivery Issues

If your order is:

  • Delayed: We will inform you of new delivery timelines or offer a refund if the product is no longer desired.

  • Undeliverable due to customer error (e.g., wrong address, no one available to receive): The customer bears responsibility. Re-delivery or refunds will be subject to additional charges.

7. Dispute Resolution

In the event of a dispute regarding the quality or eligibility of a refund:

  • Our quality assurance team will investigate and make a final determination.

  • Disputes can be escalated by contacting support@patstevenigeria.com with full documentation and complaint details.

8. Policy Changes

We reserve the right to modify or update this Refunds Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage customers to review this page regularly.

9. Contact Us

For questions or concerns regarding this Refunds Policy, please reach out to us at:

Patsteve Nigeria
BLOCK 13 SHOP 2, MILE 12 MARKET, Lagos, NG
📧 Email: support@patstevenigeria.com
📞 Phone: +2348064205024